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Frequently Asked Questions (FAQs)

ABC Certified Server Training is an online learning platform built specifically to train, upskill, and certify alcohol servers.

Created by hospitality professionals for hospitality professionals, our system combines deep industry expertise with advanced learning technology to deliver fast, engaging, and mobile-friendly training that fits the fast-paced kitchen or front-of-house workflow.

Our founding team has 25+ years’ experience in the alcohol industry and includes an internationally recognized leader in skills-based hiring.

Yes, we are an ABC-approved RBS training provider in California.

Our RBS course will fully prepare you for the mandatory state Alcohol Server Certification Exam to gain your official RBS Certification.

ABC Certified Server Training provides approved, certified and skills-based courses, and skills validation. This includes the Responsible Beverage Service (RBS) Training Course, approved by the Department of Alcohol Beverage Control (ABC).

ABC Certified Server Training develops content to help servers realize their potential and prove their skills.

To serve alcohol in California you must have RBS certification. To achieve this, you must complete an approved Responsible Beverage Service (RBS) training course and pass the Alcohol Server Certification Exam administered by the Department of Alcohol Beverage Control (ABC)

To receive your RBS server certification:

1: Create your account as a server in the RBS Portal and pay the registration fee.

2: Complete training from an approved RBS Training Provider. ABC Certified Server Training is an approved RBS Training Provider and you can access our approved CA Responsible Beverage Service (RBS) Training Course (CA) here.

3: Pass ABC’s Alcohol Server Certification Exam.

The Department of Alcoholic Beverage Control (ABC) in California provides licensing, education, and enforcement services in relation to the manufacture, distribution and sale of alcoholic beverages in the state.

The department’s workload is divided into three elements: administration, licensing, and compliance.

Yes. After completing our RBS training course, you must log into the ABC RBS portal to pass the official Alcohol Server Certification Exam.

Californian RBS Certification is valid for 3 years from the date of issue, after which alcohol servers must recertify.

If you are an alcohol server in a licensed premises in California, the law states that you must have RBS certification.

An alcohol server is anyone employed or contracted by an ABC on-premises licensee to serve alcoholic beverages for consumption, or supervise alcohol servers.

This includes anyone who:

Delivers alcoholic beverages to patrons.
Checks patron identification
Takes patron alcoholic beverage orders
Pours alcoholic beverages

Responsible Beverage Service (RBS) in California refers to training that is mandated by ABC to “teach servers to responsibly serve alcoholic beverages for on-premises consumption and mitigate alcohol-related harm in California communities”.

The RBS Training Program is managed by ABC, who approve RBS Training Providers, such as us, to provide courses that deliver the required curriculum.

Upon passing an RBS Training course, servers must pass ABC’s Alcohol Server Certification Exam to be licensed to serve.

The California Assembly Bill 1221 (2017) established the Responsible Beverage Service Training Program Act to help reduce alcohol-related harm in local communities.

The bill required ABC to create the Responsible Beverage Service Training Program (RBSTP).

You must log in to your RBS portal account to take and pass the official California Alcohol Server Certification Exam within 30 days of completing our preparatory RBS training course.

To purchase a course:

In the main menu, click on Shop
Click on the course you want.

You will see options to purchase the course for:

Individual – to purchase for yourself only, or
Group – to purchase for others and optionally yourself.

The Group option allows:

Individuals you select to enroll onto the course via a Group Code or to be added manually by you, as and when needed.
You can optionally also enroll yourself at checkout by selecting Enroll Me or add yourself later by using one of the course seats.

Anyone taking a course that requires identity verification, must enter their identification credentials the first time they try to access the course.

For example, on courses such as the CA Responsible Beverage Service (RBS) Training Course, students will be prompted to enter their nine-digit Server ID Number.
This is so they can be matched to their ABC RBS portal account and course completion can be confirmed with ABC, to open access to the Alcohol Server Certification Exam.

There is no time limit for taking a course (unless stated).

You can start it or enroll others on it at any time.

To purchase a course for yourself:

In the main menu, click on Shop
Click on the course you want.
On the course product page select Individual (the default option) then click Add to Cart.
Check the selections on the cart page and if everything is correct, click Proceed to Checkout.
On the Checkout page you must enter your ABC nine-digit Server ID Number and your Last Name exactly as they appear in your ABC RBS Portal account. This is to match you to your ABC RBS portal account and open access to the Alcohol Server Certification Exam upon course completion.
Enter an email address. This is the email address you will use to login to your account on the ABC Certified Server Training learning platform and take the course.
Add your payment details, agree to the terms and conditions and click Place Order
Once payment has been completed, you will be enrolled on the course and receive an email with your account login details and a link to set your password.

To access your course:

Click on the Go to Course button at the top of the Order Received page that displays following checkout, or
Click on the logged-in menu (top right), select My Courses, and click on the course to start.

Your Server ID Number is how the California Department of Alcoholic Beverage Control (ABC) tracks RBS training course completion and matches servers to their RBS Portal account and Alcohol Server Certification Exam.

To find your Server ID Number:

Login to your ABC RBS portal account. If you don’t have an account, you can register here.
Go to your RBS Portal dashboard
Your Server ID is in the Server Certificate Details area. It is a nine-digit number called ID Number.

To purchase a course for others and optionally for yourself as well:

In the main menu, click on Shop
Click on the course you want.
On the course product page select Group.
If you wish to take the course yourself and be enrolled automatically, check the Enroll Me checkbox, otherwise leave this blank to purchase course seats only for others. Note, you can take up one of the seats after purchase also.
Enter a name for the group purchase. Use something that will help you identify it when you are enrolling people later, such as the course name or initials and the date.
Select the number of course seats you want to buy then click Add to Cart.
Check the selections on the cart page and if everything is correct, click Proceed to Checkout
You do not need to input Server IDs for your team. They will be automatically prompted to add their Server ID Numbers prior to starting a course they have been enrolled on or enroll on with a Group Code.
Add your email address. This is the email address you will use to login to your account on the ABC Certified Server Training learning platform as a Group Leader and manage course enrollments.
Add your payment details, agree to the terms and conditions and click Place Order.
Once payment has been completed, you will receive an email with your account login details and a link to set your password.

To manage your group and course enrollments:

Click on the Manage Group button at the top of the Order Received page that displays following checkout, or
Click on the logged-in menu (top right), then select My Dashboard
Select the My Groups Dashboard tab in the right-hand menu, and click Open Groups Dashboard to launch your Groups Dashboard.

Your Server ID Number is a nine-digit number that is unique to you and is how the California Department of Alcoholic Beverage Control (ABC) tracks RBS training course completion and matches servers to their RBS Portal account and Alcohol Server Certification Exam.

To find your Server ID Number:

Login to your RBS portal account. If you don’t have an account, you can register here.
Go to your RBS Portal dashboard
Your Server ID is in the Server Certificate Details area. It is a nine-digit number called ID Number.

The first time you enroll or are enrolled on a course on the ABC Certified Server Training learning platform, or purchase a digital badge, an account will be created for you using the email address entered during purchase / enrollment, with a temporary password.

You will be emailed your account details with a link to change your password.

Click the link and change your password
You will be logged in and taken to your My Dashboard page
Click on the My Courses tab on the right hand menu to access your course(s) and click on a course to take it
Click on the menu items in the right-hand menu to manage your account.

To access your My Dashboard page:

Login to the ABC Certified Server Training learning platform by clicking the Login button at the top right corner of the platform.
Enter your username or email and your password and click Log In.

You will be taken to your My Dashboard page. From here you can:

Access different aspects of your account from the right-hand menu, including your courses from the My Courses tab, or support tickets from the Support tickets tab.
If you are a Group Leader you will have an extra tab, My Groups Dashboard, where you can access your Groups and enroll learners on courses.

You can return to your My Dashboard page when logged in by:

Clicking the logged-in menu at the top right of the platform and selecting My Dashboard.

To login to the ABC Certified Server Training learning platform:

Click the Login button at the top right corner of the platform.
Enter your username or email and your password and click Log In.
You will be taken to your My Dashboard page.

If your employer / someone else has purchased a course seat for you and enrolled you on the course:

Use the Login button in the top right corner of the platform and enter the login credentials you received in an email to log in.

If your employer / someone else has purchased a course seat for you and asked you to enroll using a Group Code:

On the main menu, click on Group Code
Complete your details and the Group Code to login.

If you have forgotten or want to change your password:

Select the Lost your password? link on the login page.
Enter your username or email.
If you have an account, you will be emailed a link to change your password.
Click on the link in the email and enter your new password.

If your employer / someone else has purchased a course seat for you and asked you to enroll using a Group Code:

On the main menu of the learning platform, click on Group Code
Complete your details and enter the Group Code, then click Submit to login.

You can enroll on our learning platform by purchasing a course and completing the registration process.

If your employer / someone else has purchased a course seat for you and enrolled you on a course:

Click the Login button in the top right corner of the platform.
Enter the login credentials you received in an email from ABC Certified Server Training and click Log in.
You may also be provided with a Group Code to enroll instead.

You will know you have completed a course when you land on the Course Completion page. This page will have a congratulations message and a button to download your Certificate of Completion.

To trigger RBS training confirmation to ABC, you must complete the RBS training course Final Quiz, and click Continue until you land on the Course Completion page. ABC will then be notified that you have completed the training and open access to the Alcohol Server Certification Exam on the ABC RBS portal.

Yes. You will need your Server ID Number (created when you register on the ABC RBS portal) to take this course. Your Server ID Number, and your last name, are used to match your course completion to your RBS Portal account and the Alcohol Server Certification Exam.

You can find your Server ID Number in your RBS portal account Dashboard.

You will be prompted to enter your Server ID Number when you first access the RBS course. A verification check will be conducted to make sure your Server ID Number and Last Name match your credentials on the ABC RBS portal. If they do not, you will be prompted to update them. Once verified you will be able to start the course.

Yes. As you progress through a course, or view a video lesson, this is tracked.

To progress through some courses, you must click the Mark Complete button after you have finished each lesson, and Submit after completing each quiz. A check mark will display in the course left-hand menu beside lessons you have marked as complete. You can return to completed lessons at any time but you will not be able to move forward until you have completed all previous lessons.

You can resume where you were in the last course you accessed by:

Going to My Dashboard
Clicking the My Courses tab in the right hand menu.
Clicking the Resume Course button.

Your course completion is tracked via your Last Name and Server ID Number. These must exactly match those in your RBS portal account.

When you start the course, enter your last name and nine-digit Server ID Number exactly as they appear in your RBS Portal account dashboard.

Once you have completed the course, we will confirm you have completed the training with ABC within 24 hours using these identifying details. This will open up access to the Alcohol Server Certification Exam.

To buy course seats for your team or others:

In the main menu, click on Shop
Click on the course you want.
Select the Groups option at checkout.
To auto-enroll yourself, select Enroll Me.
Give the Group a name (choose an identifier that makes sense to you, e.g. the course name and date).
Add the Number of Seats (one seat per person you want to take the course).
Click Add to Cart.

After checkout, you can enroll others (and optionally yourself if not selected at checkout) or create Group Codes for self-enrollment from your Groups Dashboard.

To access your Groups Dashboard:

Select the logged in menu (top right)
Select My Dashboard
Select the My Groups Dashboard tab in the right-hand menu
Click the Open Group Dashboard button to launch your Groups Dashboard.

Note that you will only see the My Groups Dashboard menu item if you are a Group Leader, i.e. you have purchased a course for a Group.

To enroll people using a csv file:

Go to your Groups Dashboard. To access this:
- Login
- From the logged-in menu (top right), select My Dashboard
- Select My Groups Dashboard from the right hand menu.

In your Groups Dashboard:

Click the Enroll New User button.
Click the Upload via CSV tab.
Click the Download Sample CSV to download a template with the correct layout for adding learners.
Replace the template sample content and add the required information to the template using a csv editor such as Excel, Numbers or Google Sheets. Do not remove the column headers.
Save it as a csv file once completed.

Return to the Groups Dashboard and:

Click the Enroll New User button.
Click the Upload via CSV tab.
Click Upload and select your csv file. Be sure not to upload the template file.

If the servers:

Already have an account, they will be sent enrollment and course access information.
Don’t have an account already, they will receive an email with their new account details and an email with enrollment information on how to access the course.

Some courses require identity verification, such as the RBS course where a Server ID Number is needed to match servers to their ABC RBS portal account and open access to the Alcohol Server Certification Exam upon course completion.

The first time a students tries to access such a course, they will be prompted to enter their Server ID Number to their profile and check that their Last Name matches the details in their ABC RBS Portal account. Details are checked upon saving and only once verified will they be able to start the course.

Every time your add a user or a user enters your code, a “seat” is automatically deducted from your group.

You can track who has enrolled on the course in the Groups Dashboard, Enrolled Users tab.

You manage your Group(s) from your Groups Dashboard.

When you buy courses for a Group, you became a Group Leader and will see your Groups Dashboard when you login.

You can access your Groups Dashboard at any time by:

Selecting the logged in menu (top right)
Selecting My Dashboard
Selecting the My Groups Dashboard tab in the right-hand menu, then clicking the Open Group Dashboard button.

From your Groups Dashboard, you can enroll users onto the courses purchased for that group, view progress reports or create Group Codes to issue to others to enroll on the course.

To enroll people on a course yourself:

Go to your Groups Dashboard. To access this:
- Login
- From the logged-in menu (top right), select My Dashboard
- Select My Groups Dashboard from the right hand menu.

In your Groups Dashboard:

Click the Enroll New User button.
Add the server’s first name, last name and email address.

If the servers:

Already have an account, they will be sent enrollment and course access information.
Don’t have an account already, they will receive an email with their new account details and an email with enrollment information on how to access the course.
If you have purchased more than one seat, click + Add more users to add more servers.
Click Submit.

Group Codes let servers enroll themselves on a course, with a unique code you create and provide to them.

To use the Group Code option for enrollment, first you need to create a Group Code.

Go to your Groups Dashboard. To access this:

Login
From the logged-in menu (top right), select My Dashboard
Select My Groups Dashboard from the right hand menu.

In your Groups Dashboard:

Go to the Group Code tab
Click Create New Group Code
Enter the following details:
Required settings
- Select Auto-generate to create your code. (We recommend this as every code must be unique and this ensures that.)
- Set Valid From and Valid To dates. (You can set your code to be valid for any amount of time. To keep your code open, make the Valid To date a year from now or more.)
Optional settings
- Use these with caution, as they restrict who can register.
- Toggle on Validation Rules and enter an IP Address or Domain Name.
  - Domain name must use the plain root domain format without the @ symbol, protocols, or trailing slashes. Correct format examples:
    - gmail.com
    - yourcompany.com

To instruct servers on how to register using a Group Code:

Copy your unique code, and share it with those you want to take the course.
Ask them to enter the code on the Group Code Registration page, which can be found at:
- Main menu > Group Code
- https://certifiedservertraining.com/group-code-registration/.

To track course completion by the members of your group:

Go to your Groups Dashboard. To access this:
- Login
- From the logged-in menu (top right), select My Dashboard
- Select My Groups Dashboard from the right hand menu.

In your Groups Dashboard::

Click the Report tab
In the Select Course dropdown menu select the course you want a report on.
Click the Show Report button.
A list of the members of your group will display in the table below and show their course progress.

If you cannot enroll any more learners or a Group Code stops working, check your remaining seat count on this dashboard. When you have no more seats, the Enroll New User button will change to an Add more seats button.

To purchase more seats for your existing group:

Click the Add more seats button
In the I want to dropdown menu select:
- Increase seats to an existing group
In the Group Name dropdown menu select:
- The Group you want to add your seats to
Set the number of seats to add
Click Add to Cart

To purchase more seats for a new group:

Follow the process above but select to create a new group.

We are sorry if you are experiencing an issue with your order from us.

Please check our FAQs to see if they can help you resolve it.

If you cannot find the information you need and want to contact us, please submit a support request using the form at the bottom of this page.

If you have an account with us, please login first so you can track your support request. You can find your Support tickets in the right-hand tab in your Dashboard.

We’re sorry you can’t access your course.

First, please make sure you are enrolled on the course. You enroll by purchasing the course or being enrolled by someone else, e.g. your employer. You will know you are enrolled on a course because you will have received emails with your login and enrollment details.

If you are enrolled, please check our FAQs to see if they can help you resolve the issue.

Our platform uptime record is on average 99% but occasionally internet or power outages can affect our learning platform, video streaming platform or badging platform. Please check back a short time later or the following day and normal service should have resumed.

We do also conduct scheduled maintenance, which will result in the platform being unavailable for a short time (usually over a weekend night). We place banners to advise users of this in advance. Very occasionally, our team may have to respond to security threats, which may result in immediate action being taken and us not being able to provide advance notification. Again, please check back later or the following day and normal service should have resumed.

Please be assured that course progress is saved and you will be able to re-commence where you left off. In rare circumstances, if connection drops out, the last lesson or item you were working on my not have registered and you will need to re-start that and click Mark Complete or Submit.

If you still cannot access a course you are enrolled on, please submit a support request using the form at the bottom of this page.

When you buy a digital badge, we conduct a Verification Check to ensure you have the relevant certification that the badge represents.

Only once we verify you have the certification do we issue the badge to you. This can take from days to weeks depending on examination and certification timeframes.

Please do not purchase a digital badge for a certification you do not have. If you do not pass the Verification Check, we cannot issue you with a badge and we do not issue refunds once we have conducted it.

When you purchase a course, account login details are sent to the email you entered at checkout.

You use this email address to login to your account and take the course or manage the course if it was a Group purchase.

Emails are usually delivered immediately / shortly after checkout. If you haven’t received your account login email, please check your junk mail folder to see if it is there.

If you still haven’t received an account login email when you think you should have, please submit a support request using the form at the bottom of this page.

When you make a Group purchase of a course, you are automatically made a Group Leader and manage enrollments from your Groups Dashboard.

You will see a Manage Group button immediately after checkout, which will take you to your Groups Dashboard, and you will see your Groups Dashboard every time you login.

Please see the FAQs on Groups management for detailed help on how to enroll learners.

Each learner takes one seat. Once you have used the number of seats you purchased, you won’t be able to enroll more learners until you purchase more seats.

Please note: we do not offer refunds for untaken courses. If you enroll a learner, or someone uses your Group Code and they receive their account login details, we cannot open that seat up again.

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